Refund Policy

Effective date: 22 October 2026 · Last updated 22 October 2026

7-day money-back guarantee. If Bobbin Pro is not right for you, email support@getbobbin.app within 7 days of a payment and we will refund that payment in full, including any tax charged. You do not need to give a reason.

This policy applies to every Pro purchase, including purchases made before Bobbin is available on the Chrome Web Store. Bobbin's free version costs nothing and needs no refund.

Seller: Pro is sold by Dodo Payments as merchant of record. Licensor and support: the owner of Bobbin · support@getbobbin.app · Pune, India

What is covered

• Lifetime license: full refund if you ask within 7 days of purchase.
• Monthly subscription: full refund of a payment if you ask within 7 days of that payment. This applies to your first payment and to each renewal, for example if you forgot to cancel.
• Cancel anytime. You can cancel a subscription whenever you like, using the link in your Dodo Payments receipt or subscription emails, or by emailing us. Cancelling stops all future renewals, and Pro stays on until the end of the period you have already paid for. Cancelling on its own does not refund the current period; ask for a refund if you are within 7 days of the payment.
• Faulty Pro. If Pro does not work as described and we cannot fix it within a reasonable time, we will refund you even after 7 days, in line with your consumer rights.

How to ask for a refund

1. Email support@getbobbin.app from, or mentioning, the email address you used at checkout.
2. Include your order number or license key if you have it (it is in your Dodo Payments receipt). You do not need to give a reason.
3. We reply within 2 business days and ask Dodo Payments to issue the refund.

A request counts as on time if it reaches us within 7 days of the payment, even if the refund is processed later. The 7 days start on the day the payment is taken.

How refunds are paid

Dodo Payments is our merchant of record, so it processes every refund. Refunds go back to your original payment method, usually within 5–10 business days depending on your bank or card provider, and Dodo Payments emails you a receipt. Tax charged on the refunded amount is refunded too. Amounts are refunded in the currency you paid, so the final amount can differ slightly because of exchange rates or fees charged by your bank. Dodo Payments' Buyer Terms also apply.

When a refund is issued, the license key is deactivated and Pro features lock on all devices. The free version, and every recording already on your computer, keep working.

EU and UK consumers: your right of withdrawal

If you are a consumer in the European Union or the United Kingdom, the law normally gives you 14 days to withdraw from an online purchase without giving a reason. This statutory right is separate from, and not limited by, our 7-day guarantee.

For digital content supplied straight away, such as a Pro license key, the right of withdrawal ends once supply begins, but only if, before paying, you expressly agreed to immediate supply and acknowledged that you would lose your right of withdrawal. If you gave that consent at checkout, you can still use our 7-day money-back guarantee. If you did not give it, you keep your full 14-day statutory right of withdrawal, and we will honour it. For subscriptions, the same applies to the first payment.

To withdraw or to use the guarantee, email us as described above; any clear statement is enough, and you may use the EU model withdrawal form if you prefer. Your statutory rights for faulty or misdescribed digital content are not affected by this policy.

When we may refuse or reverse

Apart from the guarantee and your legal rights, we may decline refunds requested more than 7 days after a payment. We, or Dodo Payments, may refuse a refund, or revoke a license, where there is evidence of fraud, a stolen payment method, or repeated abuse (for example, buying and refunding again and again). If you open a chargeback or payment dispute with your bank, the license may be deactivated while it is open; please email us first, as it is usually quicker.

Other rights

Nothing in this policy limits any rights you have under the consumer laws of the country where you live, including India's Consumer Protection Act, 2019. See also our Terms of Service and Contact page.