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Support, licenses and refunds

Email support@getbobbin.app. For license or refund help, include the email address you used at checkout and, if you have it, your order number or license key. Please don't send recordings that contain private information about you or other people.

Payments, invoices, receipts and tax for Pro are handled by our merchant of record, Dodo Payments. You can also reach Dodo Payments through the links in your receipt email.

Privacy requests

To access, correct, delete or get a copy of your personal data, or to withdraw consent, email support@getbobbin.app with "Privacy request" in the subject line. We answer within one month (45 days for California requests). See our Privacy Policy.

Grievance Officer

In line with India's Digital Personal Data Protection Act, 2023 and the rules made under it, complaints about how we handle personal data, and other grievances, go to:

Grievance Officer, Bobbin
support@getbobbin.app (put "Grievance" in the subject line)

We acknowledge grievances within 24 hours and aim to resolve them within 15 days of receipt.

Reporting misuse

Bobbin stores recordings only on its users' own devices, so we cannot view or remove them. If you believe someone used Bobbin to record you unlawfully, or a license key is being shared or sold, tell us at the address above and we will act on license misuse. For unlawful recordings, you may also want to contact the platform where a recording was shared or your local authorities.